At Elio Office, we want you to be fully satisfied with your purchase. If for any reason you are not happy with a product you received, we offer an easy return and refund process, subject to the terms outlined below.
Eligibility for Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in resalable condition.
Returns will not be accepted after the 7-day window.
Products marked as final sale, non-returnable, or customized are not eligible for return.
Return Process
To initiate a return, contact us at [email protected] with the following:
Your order number
A brief description of the issue
Clear photos (if the product is damaged or incorrect)
Our customer service team will respond within 2 business days with return instructions.
Once your return is approved, you must ship the item back to us within 5 days of approval.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
We recommend using a trackable shipping method to ensure your return is received.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
Approved refunds will be processed within 3–5 business days.
Refunds are issued via the original payment method or as store credit, depending on your preference.
Cash on Delivery orders will be refunded via bank transfer or store credit, as requested.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will offer a free replacement or full refund, including return shipping if applicable.
Cancellations
Orders can be canceled before they are shipped. Once the order is dispatched, it will be treated as a return.
Need Help?
If you have any questions about our refund and return policy, please contact our support team at:
Email: [email protected]